{"id":5392,"date":"2019-09-09T08:20:04","date_gmt":"2019-09-09T07:20:04","guid":{"rendered":"https:\/\/impro.org.uk\/?p=5392"},"modified":"2022-11-02T21:21:41","modified_gmt":"2022-11-02T21:21:41","slug":"what-if-communication-goes-right","status":"publish","type":"post","link":"https:\/\/impro.org.uk\/what-if-communication-goes-right\/","title":{"rendered":"What if communication goes right?"},"content":{"rendered":"

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What if communication goes right?<\/h1>\n

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A fellow facilitator described how he had worked with a high-performing team and tested the team with an activity with which some of you may be familiar.<\/em><\/p>\n

It’s called \u2018Telephone\u2019 and it involves each player in the team passing a mimed message\u00a0<\/strong>along the line, one person at a time. Usually the physical signals mutate and the message at the end barely resembles that at the beginning. It’s amusing to watch and can hammer home the ideas that communication Is difficult and that it often goes wrong.<\/p>\n

In this instance, the team had passed the message along with great fidelity and the facilitator was stumped. He expected and needed them to fail so that he could teach them a lesson about how to do it better. For example, they might come up with the idea of checking that the person next in line has got the message correct before passing it along. His view was that without mistakes, there could be no discussion where that potentially useful suggestion would be made.<\/p>\n

To his credit and experience, on his feet, he came up with an affirmation of the team\u2019s ability, saying ‘you certainly are a good team’. What did not occur to him at the time because of this fixation on failure and his assumption that this is how this communication game is supposed to work, was to ask some different questions. It was a wonderful opportunity to ask the team how they managed to accomplish such a high standard of performance in this task:<\/p>\n