Privacy Policy
Paul Jackson Associates (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit impro.org.uk, contact us, subscribe to our mailing list, purchase something from us or otherwise use our services.
Who we are
This website is operated by Paul Jackson Associates.
For questions about this Privacy Policy or how we use your personal information, please contact:
Email: info@impro.org.uk
Telephone: +44 (0) 7973 953 586
What information we collect
Depending on how you interact with us, we may collect:
- Your name
- Email address and telephone number
- Postal or billing address
- Information you provide when making an enquiry or requesting a quotation
- Information relating to services, workshops, courses or other products you purchase or enquire about
- Order and transaction information
- Your marketing and communication preferences
- Correspondence between you and us
- Technical information about your use of our website, such as your IP address, browser, device information and pages visited
- Information collected through cookies and similar technologies
Where payments are processed by a third-party payment provider, we do not normally receive or store your full payment card details.
How we collect your information
We may collect information when you:
- Contact us through our website
- Contact us by email, telephone, social media or other means
- Enquire about or book our services
- Purchase products, courses or digital downloads
- Subscribe to our newsletter or other marketing communications
- Attend one of our workshops, events or programmes
- Use or browse our website
We may also receive information from third parties where necessary to provide our services, such as payment providers, booking services or organisations arranging training or events on your behalf.
How we use your information
We may use your personal information to:
- Respond to enquiries and requests
- Provide quotations and information about our services
- Process orders, bookings and payments
- Provide products, downloads, workshops, training, coaching or other services
- Communicate with you about something you have purchased or booked
- Maintain appropriate business, financial and administrative records
- Improve and maintain our website and services
- Protect our website and systems against misuse or security threats
- Send marketing communications where you have agreed to receive them
- Meet our legal, accounting and regulatory obligations
Our lawful bases for using your information
Under UK data protection law, we need a lawful basis for processing your personal information.
Depending on the circumstances, we rely on:
Contract – where processing is necessary to provide something you have purchased or requested, or to take steps at your request before entering into a contract.
Legitimate interests – where it is reasonably necessary for operating and improving our business, responding to enquiries, maintaining our website, keeping appropriate records or protecting our systems, provided those interests are not overridden by your rights.
Legal obligation – where we need to retain or use information to comply with legal, tax, accounting or regulatory requirements.
Consent – where you have specifically agreed to something, such as receiving our email newsletter or accepting certain optional cookies. You can withdraw your consent at any time.
Marketing communications
We operate an opt-in approach to email marketing. We will only add you to our general mailing list where you have chosen to subscribe.
You can unsubscribe at any time using the unsubscribe link included in our marketing emails or by contacting us at info@impro.org.uk.
Unsubscribing from marketing will not prevent us from contacting you where necessary about an enquiry, purchase, booking or service.
Cookies and website analytics
Our website uses cookies and similar technologies.
Some cookies are necessary for the website to work correctly. Other cookies may be used for purposes such as analytics or improving the website and will only be used where permitted by law and, where required, with your consent.
You can manage your cookie preferences through the cookie controls provided on our website.
Who we share information with
We do not sell your personal information.
We may share personal information where necessary with trusted organisations that help us operate our business, including:
- Website hosting and technical service providers
- Website form and email services
- Email newsletter and marketing platforms
- Payment processors
- Accounting and administrative service providers
- Booking or event platforms
- Professional advisers
- Other suppliers acting on our instructions
These organisations may only use your information for the purposes for which it has been provided to them and are expected to handle it securely.
We may also disclose information where required by law, regulation, court order or a lawful request from a public authority.
International transfers
Some of the third-party services we use may process or store personal information outside the UK.
Where personal information is transferred internationally, we take appropriate steps to ensure that it is protected in accordance with UK data protection law. This may include relying on recognised adequacy arrangements or appropriate contractual safeguards.
How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
Retention periods vary depending on the type of information. For example:
- Enquiry and correspondence records are retained for as long as reasonably necessary to deal with the enquiry and maintain appropriate business records.
- Purchase and financial records are retained for the period required by applicable tax, accounting and legal requirements.
- Marketing information is retained until you unsubscribe or otherwise withdraw your consent, subject to keeping a minimal record where necessary to ensure we respect your preference.
- Website and technical information is retained only for as long as necessary for website operation, security and analysis.
We may retain information for longer where required by law or where necessary to establish, exercise or defend legal claims.
How we protect your information
We take appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Your rights
Depending on the circumstances, UK data protection law gives you rights including the right to:
- Ask for a copy of the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your personal information
- Ask us to restrict how your information is used
- Object to certain uses of your personal information
- Receive certain information in a portable format
- Withdraw your consent where we rely on consent
These rights do not apply in every circumstance and there may be lawful reasons why we need to retain or continue using certain information.
To exercise any of these rights, contact info@impro.org.uk.
You also have the right to raise a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
Links to other websites
Our website may contain links to websites operated by other organisations.
This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of other websites, and you should review their privacy information separately.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, suppliers or legal obligations.
The latest version will always be published on this page with the date it was last updated.