You are an experienced story-teller. I know this to be true, because you are human. You didn’t get this far in life - owning a computer, reading sophisticated blogs - without having told a few stories. Hell, you may even be a professional. Was it you I heard...

 Start at the end At a conference I attended recently, one speaker caught our attention by saying at the start, ‘Here’s my best slide’, and projecting a screen titled ‘Conclusion’. This provoked a warm response, a laugh and a murmur of appreciation. It’s a nice tactic...

On the question of inviting questions When you are giving a presentation, you may or may not want your audience to ask you questions as you go along. When I’m presenting, I’m usually fine with spontaneous questions, as it increases the prospects of people...

How presenters are presenting a lot more than their message When you are watching a presenter, you learn a lot about them even if you pay little attention to their words. Are they confident, passionate, authoritative? Or nervous, bored or unconvincing? As Gregory...

WHAT CAN A FACILITATOR DO TO CREATE AN ATMOSPHERE IN WHICH GOOD WORK GETS DONE? The facilitator’s job includes creating trust. But how do you go about that? I’ve seen facilitators announce that the session is ‘safe’ or that we can all trust each other. But saying it...